Corrections and complaints

Anyone can use this procedure. No account is required.

Corrections

A correction fixes a factual error on a page the group or one of its publications controls.

To request one, use the contact form and choose Corrections. Say where the error is, what the accurate account is, and how to reply. If you have a document, describe it. Do not send other people’s personal data that the correction does not need.

If the error is in a Perspicora story, start with the corrections path Perspicora publishes on perspicora.com. The group does not rewrite Perspicora journalism on this website. If you cannot find that path, the group form will route the note. It will not pretend to be the publication’s desk.

The standard is to acknowledge a correction request within five business days. That is a rule for the process, not a claim about past performance. The outcome is one of the forms below, or an explanation of why no change was made.

Complaints

A complaint is broader than a typo. It may be about fairness, a conflict, a label, commercial influence, privacy, or a breach of the standards.

Complaints about pages on synoptiva.com, about the group’s identity, or about commercial conduct on this site come to the group. Use the contact form and choose Editorial standards, or the subject that matches.

Complaints about a Perspicora story belong first to Perspicora. The group will point you there and will step in where the complaint is that the publication is below the group’s minimum, or that the group’s own rules were broken.

The same five-business-day acknowledgement standard applies. A second look, if you ask for one after the outcome, is done by an editor who did not make the first decision, where staffing allows. This procedure does not promise an outside council. None has been established.

Outcomes

• Correction. A fact was wrong. The page changes, and a note says what changed.
• Clarification. The wording was easy to misread. The page is made plainer, with a note.
• Update. New information arrived. The page says it was updated.
• Editor’s note. The problem is framing, omission, or process rather than a single wrong fact.
• Retraction. Used when the central claim of a piece does not stand. The piece remains available with the retraction attached, unless leaving it up would itself cause serious harm.

A change without a note is not one of these outcomes. Quiet rewriting is not the standard.

What you should receive

A reply that says what was decided. If nothing changes, the reply says why. The group does not publish the complainant’s personal details.